FREQUENTLY ASKED QUESTIONS

What is Backflow ?

Backflow is the unwanted flow of contaminated water reversing into your clean potable water supply system.

What causes Backflow ?

Backflow is typically caused when there is an abnormal drop in water pressure coming from your home and contaminate water is siphoned back into your clean water supply. This is typically referred to as back-siphonage and/or back pressure.

Why is backflow a concern ?

Backflow is a concern because it can contaminate the clean water supply with hazardous substances, chemicals, bacteria, or other contaminants. This poses a serious health risk to individuals consuming the contaminated water.

What is Ottawa’s Backflow Prevention Program ?

The city of Ottawa provides safe drinking water through their distribution system. New regulation from the Safe Drinking Water Act and Ontario Ministry of the Environment and Climate Change (MOECC) requires all water purveyors to protect the water supply from the delivery point.

Starting January 1st, 2018 14,000 business, industrial, commercial, institutional and multi-residential properties will be impacted by this mandate. The city of Ottawa will be contacting these property owners and requiring them to comply program requirements.

How is Tourangeau Mechanical Ottawa’s Backflow Experts ?

Tourangeau Mechanical is Ottawa’s best backflow testing and prevention service provider. With over 15 years of backflow testing experience, over 750+ backflows tested annually, and close to 100% of our clients end up being repeat customers, Tourangeau Mechanical has the experience needed to successfully install, repair, and test your backflow prevention devices. Allow us to provide you with our top of the line service and experience for all your backflow needs

Are Your Plumbers Fully Qualified & Equipped ?

Yes, our plumbers are skilled, qualified, and insured individuals. Our team strives to remain at the top of our field, and we are committed to the ongoing training of all our employees.

I have a problem with fruit flies. I heard they may be Related to my Drains. Is that True ?

To understand what attracts fruit flies, you should know some facts. Garbage in the kitchen drain, clogged and dirty drains, covered pipes that are no longer in use and plants inside the house are some of the places that can attract fruit flies.

Basically, the prevention is quite direct: you have to clean all the drains regularly in your house and business. Check the entire pipe system, as well as any tube with standing water once a month, especially if your drainage system is old.

What is Weeping Tile ?

Weeping tiles are pipes located underground around the basement foundation used for underground water collection or discharge.

Can I install weeping tiles myself ?

Installing weeping tiles is a complex process that requires knowledge of foundation drainage systems and proper installation techniques. It is generally recommended to hire a professional contractor with experience in foundation drainage to ensure the weeping tiles are installed correctly and effectively.

Trust us with your plumbing projects, we won’t let you down

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REVIEWS

Excellent service during an emergency - professional, courteous representatives with great expertise.

Émile MaheuClient

Excellent workmanship and they are experienced professionals. I've used a few different companies over the years in the restaurant business and they're a great company. Highly recommended

Mark BenczeClient

Installed a water line for my new lawn sprinkler system. Work was top shelf quality and it wasn’t an easy installation. Clean professional and followed all Covid safe procedures. Highly recommend.

Barrie ForresterClient

I would like to give a big thanks to Sébastien C and Vincent B who Tourangeau sent to fix my plumbing issue. For the past three weeks I had lost hot water pressure in my house. Their plumbing skills were put to the test since I live in a house built in 1958. I was pleasantly surprised that they figured out the issue so quickly and fixed the problem. Excellent work!

Rodney V.Client

Tourangeau Mechanical Plumbing is a highly recommended industrial plumber for any commercial plumbing job and is Salon130’s exclusive emergency repair, plumbing & mechanical contractor. 

Michelle LeClient

Best plumbing company that I’ve ever dealt with in the Ottawa region! 

Patrick LongtinClient

Personable, professional, and reliable. Always a pleasure to deal with this company. Thanks again!

Martin LorangerClient